Private customers – File a claim Corporate customers can file their claims here. Emma by AXA App and Portal* is your all-in-one insurance & health services platform, enabling you to view your policies, submit claims and more. Invoices should be attached with receipts/ paid stamps. It’s fast, simple and convenient! ... You simply have to call the AXA Motor Claims toll free number 800 116 4845 to open your claim. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Once the claim is submitted, you will receive an SMS providing the claim reference number and contact details of the workshop as per your policy coverage. If they are we'll give you an authorisation number to give to your specialist. Once you have a specialist referral from your GP, give us a call. If you encounter any issue and want to submit a claim, our dedicated claims team can help you anytime with our hassle-free claims process, anywhere . You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. Customer Service +603 2170 8282 +603 2170 8282. If you go ahead with the treatment or test without calling us first to check your cover, we might not be able to pay for it. Take a look at some of the most common reasons why we can’t authorise a claim. navigate_next. Submit your Travel Claim online now. Private healthcare insurance doesn’t cover everything, so there may be times we can’t authorise your claim. This initial stage of your treatment is referred to as ‘Primary Care’ and it isn’t usually covered by our plans. Whenever you call us to make a claim, we’ll let you know whether there’s an excess to pay on your plan. New claims 01 858 3200 or 1890 24 7 365. Copyright © 2020 AXA All rights reserved. You may be covered for consultations on your plan; otherwise you can pay a simple fee or a yearly subscription. Click on the corresponding symbol and complete the claims notice. Whatever you need, whenever you need it - we're here to make life easier and more convenient for you. We paid over 94.2% of customers’ travel insurance claims in the last year *. Call AXA Travel claims. You may be able to claim a cash payment if you need to stay in hospital overnight, depending on your cover. You’ll need to have your policy number, and keep incident details to hand such as dates, reference numbers and receipts, and we’ll guide you through the rest. To make the claims process quicker, you should ask your travel provider to give you a notification stating that the alternative flight they offered you was more than twelve hours after the original flight. Leaving a health insurance company scheme, Jack Whitehall’s Feelgood Health challenges, most common reasons why we can’t authorise a claim. We’ll explain your cover and our Fast Track Appointment service can find you an appointment with an appropriate specialist. Please note that you may experience some delay during our peak season from July – August and from December – January. Claims specialist will review and assess. For Assure, Key, Ideal and Premier plans you get up to 5 consultations a year with Cover Level 1. Jeddah : +966 12 263 5566. Call us when you have an open referral - we’ll check your cover and can find you a specialist using our Fast Track Appointments service. We’ll let you know how to pay your excess when we send you a statement following your consultation or treatment. If you have any questions on Group Life Claim, please do not hesitate to contact our customer service representatives at (852) 2519 1166 or email us by [email protected] for more … You must keep a copy of all the original claims submitted online for at least 12 months, as from time to time we might request them from you. You can also manage your membership, view your documents or start a new claim online. Retain all damaged items in case inspection is required. Register your claim online in your AXA Account and we’ll be able to assess your claim. Services provided by AXA Travel Insurance. Travel Insurance Claims. Ask your GP for an ‘open referral’. Member Online. Riyadh : +966 11 477 6706. Find out about all our product for individuals, including personal health checks, GP video calls and private health insurance. The Platinum Account is packed with benefits including worldwide multi-trip family travel insurance, AA breakdown cover, mobile phone insurance and card loss assistance for a … Make sure to collect all evidence/documentation to prove the incident and the damage caused. Take a look at some of the most common reasons why we can’t pay a claim. 8.30pm to 5.30pm Monday to Friday (excluding public holidays) Our Fast Track Appointment service can find a suitable appointment for you and make sure you get seen as soon as possible. Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters. That's why it’s important to call us before you go ahead with any private consultations, tests or treatment, so we can let you know in advance if the costs are covered. Depending on your level or cover and your course of treatment, we may need to request some more information from your specialist before we pay your claim. Try [email protected], our online GP service that lets you speak to a GP at a time that suits you. Thank you for your online Travel Claim notification. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. You can call our Working Body service right away and we’ll arrange for a physiotherapist to give you a call back. This is when your GP refers you for specialist care, but doesn’t name a specific person for you to see. Only for paper submission, submit the claim form together with the required supporting documents to us directly or through your insurance consultant. Talk to someone in your local branch. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. Start a new claim. still departs), and FCDO advice against travel is in place, you can log your claim online. Talk to someone in your local branch And if you need more treatment or support with your recovery, give us a call on             0800 454 080. In case of theft, you should provide a written proof from the Police at your destination stating the incident and the stolen items. We’ll need to check if specific tests or procedures are covered under your plan. 8 Shenton Way #24-01 AXA Tower Singapore 068811 AXA Customer Centre #01-21/22 1800 880 4888 [email protected] Co. Reg No. How long will my claim take? Instant cover. Submit your claim online Please note if your travel insurance was arranged through your bank account please contact your bank for information on how to make a claim. If for any reason, AXA requires further information to process your claim, we’ll notify you and then you can resubmit the information online to ensure the claim is processed as quickly as possible. You can track/manage your claims using the reference number provided to you by email and SMS when you when you submitted the claim through. As long it's covered by your plan, you'll be good to go. General Information Policy No. For endorsement and cancelation requests click here. If your specialist wants to carry out more tests or has recommended a procedure to treat your condition, give us a call before you go ahead. As an AXA policyholder, you're eligible to get a free legal consultation from AXA's legal advisors. When an incident occurs, make sure you do your best to minimize the damage. 1.9% * of our travel insurance policy holders needed to make a claim in the last year, with an average claim pay out of £855 *. Once you’ve had your treatment, we’ll settle the bill for what's covered. Have a look at this GP referral factsheet to learn more about the referral process. We'll email you whenever you need to do anything, or if there's an update for you to look at. When you go to your specialist appointment, give your specialist your AXA Health membership number and the authorisation number we’ve given you. If you’d like help understanding your diagnosis or the treatment you’re getting, our Health at Hand experts are on hand to support you. In case of baggage delay, you should get a letter/report from the Airline confirming the delay and delivery date/time and of the baggage. What should I do if I become ill when abroad? If you continue, we'll assume you are happy for your web browser to receive all cookies from our website. Download PDF ... Then, please send all documents to the following email address: [email protected] to complete your online claim. Fast and fair claims. on 8000 1060 or: SUBMIT A CLAIM How to declare your claim. AXA Travel Insurance offers comprehensive coverage, including up to HK$25,000 for trip cancellation due to Outbound Travel Alert. Call 800 AXA (292) Sun - Wed: 8am - 8pm Sat & Thu: 8am - 5pm Contact us AXA Branches. If you need further treatment, let us know and we’ll check your cover. Before we find you a specialist, we need a few details from you in order to assess your claim. 0800 454 080. You can always contact our claims department on: The claim form has to be stamped and signed by the treating practitioner and by you. In event of an accident/damage to your vehicle, report immediately to the police, obtain the police report and notify AXA immediately. AXA Assistance USA, Chicago 122 South Michigan Ave, Suite 1100 Chicago, Illinois 60603 1 (312) 935.3500. If you want to know more, have a read of this factsheet. This field is required. Alternatively, you can call us on 1890 24 7 365. Travel Claim Form. Report a claim or view the status of your existing claim online by logging into your AXA account. Log in to your AXA Account and check your policy documents to make sure you’re covered for your particular claim. The police report is mandatory in order to process your claim. On our Personal Health plan you get up to 5 consultations a year with the Extended Cover option. Important notes: The claim form has to be stamped and signed by the treating practitioner and by you. on 800 2921 or: ... on 800 2921 or: SUBMIT A CLAIM Travel Call AXA Travel claims. Please quote our reference number when corresponding with us. We use cookies to give you the best possible online experience. Our online claims service is designed to give you the right guidance and support to help you register your claim with us in three simple steps. It helps us out if you have your GP referral letter to hand when you call and we may ask to see a copy of this. If your treatment is not covered for any reason, we’ll let you know. Provides innovative insurance solutions for both personal and business needs. With AXA XL's global footprint, culture of service and unparalleled expertise, we'll be there for you -wherever and whenever you need us. 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